Shipping Policy

Details


Thank you for visiting and shopping at Science On Supply. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy


Shipment processing time


All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.


If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone and keep a close dialogue until your item has arrived.

Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.


Shipment method

Estimated delivery time

Shipment cost

FedEx Standard

3-5 business days

Calculated by weight

FedEx Two Days

2 business days

Calculated by weight

FedEx Overnight *

1-2 business days

Calculated by weight

 

Each item differs by size, type and price. We will only use the best carrier for the item at hand.

* Overnight delivery is only available for orders with delivery addresses within the continental United States.

Delivery delays can occasionally occur.



Shipment to P.O. boxes or APO/FPO addresses


SosLabOnline.com ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

We cannot make shipments to P.O. boxes at this time.



Shipment confirmation & Order tracking


You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.


Customs, Duties and Taxes


SosLabOnline.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Damages


SosLabOnline.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy


We currently only ship outside the U.S. upon formal request. Buyer will be presented with the quote for shipping prior to sale.



Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order. please, click the Return & Refund Policy link for more information.

Thank you,

The Sos Team